Field Service Technician

Position Title: Field Service Technician                                                                                                                                                    Position Location: Virginia

Can you make the AGC Difference? AGC Heat Transfer, Inc. is looking for a dynamic field service professional based in Virginia who understands the importance of excellent customer relations while providing quality service to keep key manufacturing systems operating smoothly.

Brief Company Description
AGC Heat Transfer, Inc., a wholly owned subsidiary of Alfa Laval, AB, is the leading OEM of sanitary plate heat exchangers in North America, manufacturing plate heat exchangers specifically designed for sanitary applications. AGC offers complete heat exchangers, services as well as upgrades to plate packs, gaskets and spares that fit multiple brands. In addition, AGC offers Field Leak Testing and inspections of plate heat exchangers that meet the 3-A sanitary standard.

AGC Heat Transfer consists of three manufacturing/service facilities (Bristow, VA, Fairview, OR & Pleasant Prairie, WI) with about 110 employees (70 OR / 20 VA / 20 other locations). Currently, most of the sales are in the US & Canada. AGC Heat Transfer has a strong engineering culture with a heavy emphasis on customer service and technical/consultative sales.

Job Description
Field Service Technicians perform heat exchanger preventive maintenance inspections, repairs, troubleshooting, supervises installations and training programs in the field at customer locations throughout the United States. The Field Service Technician must accurately report these service visits for AGC customers for planning, corrective actions and to assist with proper plant preventive maintenance.

Job Duties:
Field Service Technicians perform the following duties and other special projects upon request:

• Field PlateCheck™ and Tubular Heat Exchanger inspections, heat exchanger repairs, troubleshooting, installation and supervision, and training at customer locations - including travel to customer locations.
• We anticipate you will perform four to five or more inspections or supervision service calls per month depending on the location and time involved in travel.
• Some of the inspections and associated travel will be during the weekend.
• Because you will work some weekends you will have to schedule your “off days” as required and be flexible as customers may require emergency service during these days.
• Maintain good relationships with customers with courteous, professional service and recommendations for operational / maintenance improvement.
• Training of new AGC service technicians in the future as required.
• Maintain customer plants folder with reports, equipment serviced and contacts. Initiation of phone meeting to discuss future inspection/supervision assignments with AGC Sales Engineers.
• Review- Previous Report, Possible Issues or “what if’s”, focus of Inspection, determination of key contacts/decision makers, Potential Sales Opportunities, drawing updates and a call back time.
• Generate and complete within 48 hours a service report of the service visit
• Job related travel expenses paid by employer and technician will be provided a cell phone, laptop, safety equipment and work clothes allowance. Company vehicle provided for use as needed dependent on the job and location.
• Complete expense reports on a bi-monthly basis for reimbursement to company credit card

Key Competencies

• High Integrity with a commitment to honesty, trust and transparency.
• Displays Care embracing the highest standards to ensure resource efficiency for the well-being of team members and responsibility to the environment.
• Innovative and curious promoting diversity of thought while understanding the needs of the customer leveraging cutting-edge technology utilizing state-of-the-art processes.
• Committed to Excellence through perseverance, GRIT and a focus on continuous improvement consistently delivering quality equipment, parts and service of unmatched value.
• Execution while focusing on quality, safety and Teamwork delivering results motivated by a diverse and inclusive culture based on accountability, customer/employee satisfaction, creative solutions, and constant communication.
• Goal oriented driving to positive results.

Basic Qualifications:

Must have traveling technician experience!

Travel: Must be willing to travel >15 days per month and possess a ‘take charge’, hands on attitude working independently under minimal supervision.

Education: High School diploma or GED Equivalent required. Technical school training or college degree a plus. Maintenance or other Manufacturing certifications a plus.

Experience:

• Excellent communication skills and good computer knowledge required.
• Demonstrated experience supporting customers to achieve positive outcomes in a collaborative manner required.
• Comfortable with Office 365 applications (Outlook, Teams, Word, Excel) and basic typing skills.
• Mechanically inclined and experience using tools and equipment required.
• Willingness to learn and open to continuous improvement required.
• Maintenance experience, experience with Dairy or other food service manufacturing, knowledge of Plate Heat Exchangers or past military experience a plus.

Job Type: Full-time, Non-Exempt (Hourly)

Wage:

• $32.00 - 35.00/hour
• Bonus potential

Benefits

• Health Insurance with Health Savings Account (if eligible)
• Dental/Vision Insurance
• Life/Disability Insurance
• 401(k) with employer match
• Paid Vacation/Sick Time
• Paid Holidays
• Employee Assistance Program
• Wellness Program

Job Type: Full-time

Pay: $32.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Must live in Virginia
Travel is 50% of position
Work Location: On the road